Unusual login
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VELKI App Privacy Policy: Data Protection in Bangladesh
This page shows how the VELKI App handles login, cookies, and user data, since many users from Dhaka log into accounts with bKash, Nagad, and Rocket, so security rules should be clear.
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What information is
When you use the VELKI App, some server logs are created that include device type, browser, IP, and session time; these help detect issues, keep the system running, and stop unauthorized access
This data is not used to build a user profile; for those from Dhaka and Chattogram who access via mobile networks, it helps understand connection speed and errors
Contents of logs
- Login time and session ID
- Device, operating system, and browser
- Failed login attempts and security events
- Cookie preferences and language
Data protection and retention
Data is stored on separate server routes; general logs are kept for 12 months, and security alerts for up to 24 months; after that, if not needed, they are deleted or kept in anonymous form
This retains traces of past events, but unnecessary personal information is not kept; for help related to bKash, Nagad, and Rocket, the support team only looks at the necessary parts
Retention period
- General access logs: 12 months
- Error and performance logs: 18 months
- Security investigation records: 24 months
- Closed accounts' specific records: may be kept longer if legally required
Permissions, access, and control
Only authorized teams view sensitive logs; each access trail is kept separate, so later who saw what can be reconciled. Internal reviews usually finish within 7 days
If you want, you can change cookie settings by visiting the VELKI Login or VELKI Register page and matching your account information, and support will respond quickly
How to control
- Block or limit cookies in the browser
- If you see incorrect information on your account, contact
- Log out and log in again when using a new device
- Avoid sensitive actions on public Wi-Fi
For more help, contact us Contact page See, and Help Center Get a quick answer from
Forensic review and security checks
If any abnormal behavior is detected, logs are kept for review; repeated failed attempts from the same device, location changes, or abnormal session patterns are observed
Review steps
1. Signal detection
Logs, times, and
3. Decision
If risk is low
Cookies and user rights
Cookies mainly remember language
You have the right to request a copy of your data; if there is incorrect information, you may request correction, and if needed you may request deletion of specific data
Your rights
You can view
Cookie control
Third-party cookies
Contact method
Dhaka-based users
Also, security questions related to VELKI Download and VELKI Register
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Quick security checklist
Before using, review this short list; it can be done in 1 minute, and it's much more useful.
Checklist 1
Before login, check the exact URL
Checklist 2
Disable auto-login on shared phone
Checklist 3
If in doubt, write to support
Contact and final words
If you have trouble understanding any information, please use our contact page; the support team has been operating since 2019, and is experienced in handling data protection questions for 56,326 active users.
Read our privacy policy on the VELKI App; control cookies, and get help if needed
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